Core services

Managing patient accounts and unpaid invoices can drain time and resources. We take that burden off your shoulders by:

• Generating and dispatching patient invoices and statements on a regular schedule.
• Engaging patients directly with professional follow-up via phone calls, email reminders, and SMS prompts.
• Offering soft collections—a tactful, ethical approach to recovering overdue payments—while also facilitating customized payment plans where appropriate.
Our goal is to improve your cash flow without damaging patient relationships. 

A well-run practice is a profitable one. We streamline your daily operations by:

• Designing and implementing efficient administrative workflows tailored to your team and specialty.
• Providing on-site or remote staff training on systems, protocols, and service delivery standards.
• Offering ongoing oversight and support, so practice owners can stay focused on patients while we ensure back-office performance.
We help transform admin from a bottleneck into a competitive advantage. 

Revenue is only as reliable as your billing system. We ensure your claims are accurate, timely, and paid by:

• Conducting ICD-10 coding audits to reduce claim rejections and ensure regulatory accuracy.
• Assisting with medical aid submissions and reconciliations, ensuring every claim is tracked and accounted for.
• Managing tariff updates and claim escalations, so your billing stays aligned with funder expectations and current codes.
This service increases billing efficiency, reimbursement rates, and compliance confidence. 

Staying compliant is essential—but it doesn’t have to be overwhelming. We make it manageable by:

• Guiding you through POPIA readiness, providing practical checklists and documentation tools.
• Creating and maintaining records retention protocols to meet HPCSA, POPIA, and medical scheme requirements.
• Implementing risk-reduction policies and providing staff training on confidentiality, data handling, and compliance best practices.
With us, compliance becomes a seamless part of your everyday practice. management.

No two practices are the same—and neither are their needs. 

At Lexcura, we offer additional support services tailored to the unique requirements of your medical practice. 

These may include:
• On-site operational support
• Digital systems implementation and staff onboarding
• New practice setup and launch guidance
• Specialized reporting, audits, or compliance reviews
• Custom administrative or billing workflows 

Finding skilled, reliable support staff for surgical and procedural work is critical to maintaining efficiency, safety, and patient trust in your practice.

At Lexcura, we offer a dedicated Theatre Assistant Sourcing Service to ensure you have access to:

• Qualified, experienced theatre assistants trained in surgical preparation, sterile techniques, patient handling, and post-operative support.
• Temporary, locum, or permanent placements to match your practice's specific workflow—whether for ad-hoc procedures, regular surgical lists, or growing operational needs.
• Screened candidates, vetted for clinical competency, regulatory compliance (where applicable), and the professionalism expected in private healthcare environments.
• Rapid turnaround times, so your surgical schedule isn’t delayed by staff shortages or last-minute cancellations.

By handling the sourcing, interviewing, and vetting process for you, we ensure your surgical team is supported by capable, practice-ready personnel—allowing you to deliver the highest standard of care, without administrative distractions.